Trainee dispensing assistant Georgia is talking to pharmacy technician Vicky.

“I was wondering,why aren’t specials used more?” Georgia replies.

“What do you mean?” asks Vicky. “You always complain about having to order them!”

“Well, yes, it’s a pain from our point of view,” agrees Georgia. “But from the patient’s side of things, they are ideal, aren’t they? It’s like my boyfriend getting a suit from a tailor instead of going into a shop to buy one – it’ll fit so much better because it’s made specifically for him. It’s the same for specials surely? With so many medicines not taken and wasted, wouldn’t it be better for people to get something that is exactly right for them in terms of liquid versus tablet, flavourings and other ingredients for allergies – all of that kind of thing?”