Pharmacy technician Vicky is in the dispensary one Saturday morning when she hears a commotion in the shop. She runs out to find counter assistant Lily crouching next to a young woman.

“Oh my goodness, Lily, what on earth has happened?” exclaims Vicky.

“I have no idea!” replies Lily. “I think she was in the queue and then she just keeled over.”

“I was in front of her,” interjects an elderly woman. “She said she’d been working last night and was looking forward to going home and getting to bed. It looks like she’s wearing some kind of white uniform under her coat, so maybe she’s a nurse? I noticed she was looking a bit pale as we were queuing and then she said about feeling a bit dizzy and fell to the floor.”

Lily asks Vicky if she should call an ambulance. 

“Hold on, Lily,” answers Vicky. “Can you get everyone to step back a bit and give her a bit of space please. I’ll check her pulse – yes, it’s a bit slow and weak, but OK. She’s breathing, her colour is improving and she doesn’t appear to have hurt herself, so I think she’ll be fine in a couple of minutes.”