Pharmacy technician Vicky is talking to dispensing assistant Farida, who has just arrived for her shift.

“Farida, I need you to go on the counter please – Sam is off today,” says Vicky.

“Oh OK,” replies Farida. “Umm, just one thing though. We’ve been so busy recently that I’ve barely set foot outside the dispensary in weeks. If someone comes in and says they need something for someone who has coronavirus symptoms, what do I say? Obviously, I know to advise them to seek medical help if things look really bad, but is there anything in particular around managing things like cough and fever when it’s thought to be due to Covid-19?”