• Start at the top: a commitment to safety is needed from senior management and so it needs their support
• Make it clear to everyone that safety matters: it needs to involve the whole workforce and everyone ought to get involved
• Encourage learning from errors: this involves developing an error reporting and learning system, as opposed to just reacting to, or counting, errors
• Search for solutions: this includes making use of risk assessment methods – such as FMEA and PRIMO – which will be discussed in a later part of this module
• Prepare people to work safely: this includes developing and evaluating training programmes.

Practice point

• How are the patterns of behaviour listed in this module done, if at all, where you work, and what do these say about the values and attitudes that your organisation holds about safety. 

Once you've completed this module, move onto:
Part four: Reporting and analysis
Part five: Patient and public involvement
Part six: Huddles
Part seven: Making improvements to patient safety
Part eight: The second victim phenomenon
But be sure to click next to complete this module first.