Customer learning scenario
Customer learning scenario
Patience, who is 24, comes to the counter for advice. She is off to visit her aunt in Senegal in a few days and wants to purchase some insect repellent.
After talking to her, you identify that she hasn't considered malaria prophylaxis and offer to give her advice on the most appropriate option.
Patience is interested in your help. Go through the following steps in order to help you decide what product to recommend:
Below are the key questions to ask Patience. You will find these questions in our Pharmacy Screening Questionnaire, which you can download below.
- Can you please tell me roughly how much you weigh?
- Just over 60kg.
- Are you pregnant, breastfeeding or planning to become pregnant?
- No.
- Are you taking any other medication?
- Yes - I'm taking isotretinoin for my acne.
- How long are you going away for?
- 2 weeks.
- Do you have any other health problems, such as kidney disease?
- No.
Pharmacy Screening Questionnaire
Research malaria information for Senegal
Find at: travelhealthpro.org.uk
There is a high risk of malaria in Senegal: atovaquone/proguanil OR doxycycline OR mefloquine recommended.15
What would you recommend? Click on the correct answer before proceeding to the next page.
INCORRECT - there is an interaction between doxycycline and isotretinoin.
INCORRECT - Mefloquine should be started at least 10 days before travel, and she is due to go in a few days.
CORRECT - the tablets can be started a couple of days before travel and she isn't taking any medications that might interact and has no medical conditions. The trip duration is within the maximum number of tablets that can be supplied (93 tablets, i.e. 12 weeks).
INCORRECT - this is not a recommended option on the travelhealthpro website.
REMEMBER
Maloff Protect is not suitable for customers under 18 years of age, or those that weigh less than 40kg. Pregnant/breastfeeding women should be referred to their GP. Customers taking other medication or affected by any medical condition should confirm whether Maloff Protect is suitable with the pharmacist. The maximum duration of travel for which Maloff Protect can be supplied without prescription is 12 weeks.