Starting the consultation

A good starting point is to explain the role of a pharmacist to the patient. This not only helps them understand why you are talking to them – possibly at more length than usual – but also gives them an insight into how and why the pharmacy is a place they can come to for ongoing support without the need for an appointment.

A patient presenting a script for glaucoma medication for the first time may have been diagnosed recently or some time ago. It is sensible to explore their understanding of the condition and treatment. Their knowledge may be extensive or extremely limited, and may not be entirely accurate – so establish what information they have already received and be prepared to fill in any gaps or correct misunderstandings. It is worth the effort, as someone who has a good understanding of their condition is much more likely to comply with measures that have been recommended and therefore have better health outcomes.