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Training your team and ensuring everyone's knowledge is up-to-date are important CPD. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: hayfever

This Train Your Team checklist provides support and information to run a team training session on hayfever. This content can also be used for your own CPD.

REFLECTION

• Can the pharmacy team explain the advantages and disadvantages of the different types of hayfever product for a customer’s specific symptoms (e.g. blocked nose, itchy eyes)?
• Do I know which hayfever remedies are suitable for pregnant women?
• Is the pharmacy team confident to advise on how to use hay fever remedies effectively (e.g. timing, dose, frequency)?
• Is the team confident in its ability to pass on tips on hayfever symptom reduction/prevention?
• Are we confident in our advice on how to use nasal sprays and eye drops?
• Do we stress the importance of compliance?

TRAINING CHECKLIST

Ensure your support staff understand the following key points:

• The incidence of hayfever and other allergies is increasing
• Which oral antihistamines are most or less likely to cause drowsiness
• The importance of the pollen count
• Which products suitable for hayfever are licensed for customers under the age of 18 years
• Specific lifestyle tips for customers with hayfever
• Hayfever can develop in people with asthma
• Hayfever can result in complications such as sinusitis
• When to refer customers with hayfever to the pharmacist.

ACTION. I WILL:

• Consider how we can raise awareness of starting hayfever prevention before symptoms start
• Ensure that the pharmacy team is up to date on the role of drug-free treatments for hayfever
• Train my pharmacy assistants to ensure that they can meet the points in the training checklist.

PRACTICE POINTS

• Do a Google search for phone and tablet apps for pollen forecasts and allergy. Discuss their quality and usability with the pharmacist. Which one(s) might you recommend?
• What is non-allergic rhinitis, what causes it and what can be recommended to treat it?