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Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers for you. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: daily fatigue and stress

This Train Your Team checklist provides support and information to run a team training session on daily fatigue and stress. Work through the activities below. This content can also be used for your own CPD.

Reflection

• Do we suffer from fatigue and stress as a pharmacy team? Are some individuals more affected than others? If so, why?
• Do we discuss issues of stress and fatigue at work?
• Do we feel confident about raising issues of stress and fatigue with customers?
• Are we effective in our communication on this potentially sensitive area of health?
• Do we look out for cases of chronic fatigue syndrome? Is the information we have on CFS up-to-date?
• Am I aware of the health issues that can arise as a result of stress and fatigue?

Training checklist

Ensure support staff understand the following key points:

• The common causes of stress and fatigue
• How to spot stress and fatigue in both colleagues and customers
• The limitations and benefits of OTC medicines for stress and fatigue
• The importance of good sleep hygiene
• Lifestyle issues that may cause stress and fatigue and tips on improving lifestyle
• When to refer customers to the pharmacist.

I will ensure my team:

• Deals sensitively with customers who may feel vulnerable as a result of stress
• Offers a good professional environment for our customers suffering from stress
• Can meet the points in the training checklist.

Practice activities

• Do any groups offer support for stress? Search Google. How can you use this information to help your customers?
• Think of a time when you suffered from stress. What caused it? How did you feel? Discuss examples with your colleagues. Consider how you could use these discussions to understand your customers better.