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Record learning outcomes

Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: Diagnostic testing

This Train Your Team checklist provides support and information to run a team training session on diagnostic testing. This content can also be used for your own CPD.

Reflection

• Is the pharmacy team confident about discussing potentially sensitive and serious health issues in a calm and professional manner? Is any further training required?
• How well do we check customer requests for products that may be indicative of a more serious condition?
• Do we take the opportunity to encourage eligible customers to attend the GP for a NHS Health Check?
• Do we give appropriate lifestyle advice on reducing the risk of disease?
• What training does the pharmacy team require to offer screening services?

Training checklist

Ensure your support staff understand the following key points:

• How to discuss the possibilities for screening with customers in a sensitive manner
• Screening tests are not diagnostic tests
• The importance of checking that the customer knows how to use a home screening kit
• When to refer customers with health concerns to the pharmacist.

Action. I will:

• Research and consider the possibility of providing additional screening tests in the pharmacy
• Review the point-of-care test kits that we sell
• Consider how we could discuss our screening services with the local health team and how we could promote the benefits to GPs and allay any possible concerns
• Consider providing the NHS Health Check in the pharmacy (for eligible people in England)
• Train the pharmacy team to ensure that they can meet the points in this training checklist.

Practice points:

• A customer aged 60 years knows that his father died at the age of 55 but does not know why. He is seeking genetic screening. What screening would be available to this customer at his local GP practice that might help allay his fears? How might genetic screening help him? What would you say?