900 Min
In Practice
Bookmark
This Service Excellence module is about customer care. It will consider the golden rules of customer care, including tips for engaging and communicating effectively with customers.
Objectives
After studying this module, assistants will:
- Understand the importance of good customer service
- Be able to put the customer care pathway into practice.
About this module
This module is suitable for all members of the pharmacy team who wish to increase their knowledge of communication skills. This module has been endorsed with the NPA’s Training Seal as suitable for use by pharmacy teams as part of their ongoing learning.
Â
Download
Click here to download a PDF of the module as it appeared in print. You can still use your online learning log to record your learning outcomes and impact on your practice.
