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Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: seasonal ailments

This Train Your Team checklist provides support and information to run a team training session on seasonal ailments. This content can also be used for your own CPD.

Reflection

• Do I know the recommended alcohol guidelines?
• Do I know how much alcohol is in each type of drink and how many calories there are in alcoholic drinks?
• Is the pharmacy team confident about advising on indigestion remedies before and after eating and drinking too much?
• Can we pass on tips for helping to reduce calorie intake over the festive season?
• Do we give practical advice on how to manage food and drink consumption at parties?
• Do we give advice on maintaining an exercise routine over the Christmas period?
• Are we confident in giving advice on gastrointestinal viruses such as the norovirus?

Training Checklist

Ensure your support staff understand the following key points:

• The importance of reminding people to ensure they have adequate stocks of prescription medicines for the holiday
• The importance of drinking plenty of water at party time and if diarrhoea strikes
• The units of alcohol in different alcoholic drinks
• Specific hygiene tips to reduce passing on norovirus and similar GI upsets
• When to refer customers with seasonal ailments to the pharmacist

Action. I will

• Consider how we can further raise the profile of our pharmacy as a centre for the prevention and treatment of seasonal ailments
• Ensure that our seasonal window displays give informative messages to passers-by about what we do
• Ensure that we make some time to celebrate Christmas together as a pharmacy team.

Practice Point

• Pick a seasonal theme for one or more of your pharmacy windows. What about Christmas dinner, for example? What information could you give in a window display that would help people enjoy their dinner without overindulging?