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Record learning outcomes

Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: acne

This Train Your Team checklist provides support and information to run a team training session on acne. This content can also be used for your own CPD.

Reflection

• Am I aware of the different grades of acne and how best to help customers depending on the severity of their condition?
• Are we sufficiently sensitive to the feelings of people suffering from acne?
• Do we take the trouble to correct misconceptions about acne? (e.g. acne is not caused by poor skin hygiene)
• Do I know which medicines can make acne worse?
• Do members of the pharmacy team ask about other medication being taken by customers suffering from acne?
• Am I up to date on the prescription treatments for acne?
• Am I clear about which customers may benefit from referral to the GP for further assessment and treatment of acne?
• Am I aware of the difference in presentation between acne and rosacea (epidemiology and symptoms)?

Training checklist

Ensure support staff understand the following key points:

• The structures of the skin most affected by acne
• The importance of sensitivity to customers suffering from the condition
• The importance of correcting misconceptions about the causes of acne
• General skin care tips for customers with acne
• Lifestyle factors that can make acne worse
• Which customers should be referred to the pharmacist.

I will:

• Reassess my and my staff’s interventions in customers with acne
• Ensure that the pharmacy team has product knowledge of acne treatments
• Train my pharmacy assistants to ensure they can meet the points in the training checklist.

Practice activity

• Acne can be caused by hormonal imbalances. Polycystic ovary syndrome (POS) is one possible cause in women. What is POS and how is it treated? See NHS Choices for more information.