Scenario
Terry is 42 and has come into the pharmacy to buy some cold medication. He asks if you have anything stronger as he’s had this cold for over three weeks now and can’t seem to shake it.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
