In any change programme it is important to have some quick wins to demonstrate that you are on the right track, to maintain momentum and team engagement. The latter is particularly important and requires those quick wins to be both visible and measurable.

When deciding what your quick wins should be, consider the following matrix and look for wins which have the highest positive impact on your people and your business for the least effort. Then celebrate!

The short-term impact should demonstrate itself in improved team behaviours and productivity, quality of services and customer experience. In the medium and long term, this should result in improved profitable revenue and therefore business sustainability.

Having started the planned journey towards your goal, it is important to review progress against your critical success factors and metrics at key milestones. This might be quite frequent in the beginning to ensure that the right outcomes are being achieved; this allows you to adjust the plan and, if necessary, fail fast on some decisions and try alternatives, but without losing sight of your end goal.