Cheryl, 45, calls the pharmacy to ask for some advice. She says her teeth have been really sensitive recently and she wants to know if there’s anything she can do.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.